NO Customer Care from Vodacom

Went on to Vodacoms online help portal to assist with faulty modem. All roads led to having to book an appointment with one of only three branches in Gauteng- the nearest of which is 60kms from where I live. Got sms confirmation of appointment. Arrived I Centurion to be told that the online system does not work and they do not have facility for repairs. All this inconvenience plus sullen staff who do not even greet their customers. A waste of my public holiday!