No customer care for customers

I got an email from Vodacom saying I was given a lifetime access to Prime Video for being a loyal customer in September 2025. Then I tried to activate it in December, the link from the email was giving me an error so I contacted the call centre, they referred me to another department which I forgot. Then I called again and someone referred me to the vodapay app to use Tobi, then they referred me to the contracts team, then they referred me to a physical vodacom shop, then referred me to a bigger shop. Then I tried Facebook and the person helping me told me to try one thing after the other and eventually told me I need to be a red VIP member. I asked if they were saying Vodacom is sending false messages to their customers, I then got a link saying I should rate the agent. I still have no access to this lifetime access, very unprofessional and unbecoming behavior from Vodacom.