No Customer CARE @ Vodacom

<p>I called the Vodacom call centre early Jan '17 to update my address on their system. They told me that it would take a few days to update on their system. On the 1/3/2017 I logged on to The My Vodacom portal to download my updated address. When I downloaded the invoice I noticed that my address has not been updated. I phoned the call centre again on the 1/3/2017 and they eventually picked up after 5 min. When I spoke to the agent and explained my situation, she confirmed that my address has been updated but it was not updated on the billing side. I then requested to speak to the Team Leader, Larry, to assist me in updating my address as I have to go to the bank tomorrow (2/3/2017). Larry told me there is nothing he can do and I have to wait for another month. I am fuming!!!! I cannot understand how something this basic could not be done. They updated my address but they didn't update the billing cycle. I asked to speak to a manager to assist me as Larry was not helpful at all. Larry then told me that I can only phone back tomorrow to speak to a manager. I asked for his managers details and contact number and he told me that they are not allowed to give out any details. I was also told to phone the call centre AGAIN.......I would then waste another 10 minutes of my time to get a simple issue resolved that should have been completed in early Jan. This is mind blowing and really frustrating.. </p> <p> </p> <p>I find it really strange that a company as big as Vodacom cannot complete a simple instruction from a customer and that you cannot speak to someone senior. (Please call the call centre again and waste your time holding for an agent, we are experiencing high call volumes) it is clear that we are all just a number at Vodacom as they do not CARE about helping customers or have a dedicated CARE line. </p>