CV
Chris V
1 reviews | Active since Aug 2011
25 Apr 2023, 12:05
No customer care
What pathetic service through the years from Vodacom. I signed up for a sim only contract via my app for R199.00 during end of February and then received the following statements/ correspondence from them. Contract R199.00 approved R239.00 Quote received March invoice R209.00 April invoice R256.00 I have spoken to several of their staff as well as e-mailed them, but nobody seems to care about my problem. When cancelling a previous contract it took 4 months to eventually cancel it. I have never in my life such bad customer service and vowed to never ever again make use of their services
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Vodacom's replyOfficial
25 Apr 2023, 12:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2023, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CV
Chris V's updateReviewer Update
26 Apr 2023, 11:31Thank you very much Marlon from Vodacom for your prompt response to sort out my problems. Very professional service and I will definitely give you a 5 star rating. From previous experience I don't want get to exited but the way in which you handled the situation I just want to say thanks again. As soon as I get my new statement you will get a definite *****
CV
Chris V's update26 Apr 2023, 11:31
Reviewer Update
Thank you very much Marlon from Vodacom for your prompt response to sort out my problems. Very professional service and I will definitely give you a 5 star rating. From previous experience I don't want get to exited but the way in which you handled the situation I just want to say thanks again. As soon as I get my new statement you will get a definite *****