No Customer Care
<p>We have been customers of yours for +/- 15 years. Upgraded on 28 August 2016, chose a cheaper package . </p> <p>We are due a refund as the account was debited more than usual. We called your call centre and got feedback that we will be refunded, no refund, no follow up , no care!!!! So if I am to pay your account R279.00 short will you be happy, NO you will be hounding me for your money. What is happening with my query?????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team