TH
Trishen H
1 reviews | Active since Apr 2011
16 Nov 2018, 07:15
No customer care...!!!!
Being a loyal customer does not matter! Vodacom refuses to upgrade my contract to similar or same package, after being a loyal contract customer for many years, they simply refuse and want to downgrade me for a problem they could have solved internally, which I complained about numerous times, unreal, terrible service!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Nov 2018, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2018, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Nov 2018, 12:02 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2018, 12:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,
TH
Trishen H's updateReviewer Update
22 Nov 2018, 06:39Yes I have been contacted but the problem is not resolved, Vodacom has taken this entire month to try and resolve this problem and still not done, there seems to be no sense of urgency! And if this does not get resolved before month end, I will be billed an exorbitant subscription fee for the new month, for something that is beyond my control
TH
Trishen H's update22 Nov 2018, 06:39
Reviewer Update
Yes I have been contacted but the problem is not resolved, Vodacom has taken this entire month to try and resolve this problem and still not done, there seems to be no sense of urgency! And if this does not get resolved before month end, I will be billed an exorbitant subscription fee for the new month, for something that is beyond my control
TH
Trishen H's updateReviewer Update
27 Nov 2018, 14:33I am still waiting for Vodacoms upgrades dept to confirm my order, when I call in it does not allow to speak to anyone because of me calling in too many times and that I should call back next month! Pathetic!
TH
Trishen H's update27 Nov 2018, 14:33
Reviewer Update
I am still waiting for Vodacoms upgrades dept to confirm my order, when I call in it does not allow to speak to anyone because of me calling in too many times and that I should call back next month! Pathetic!