NO CUSTOMER CARE

I had a 2yr contract but unfortunately my handset died b4 my upgrade, the I called in for an early upgrade but, was declined and advised to get a new contract which I did and got a new S6 Edge and used it for less than 3weeks, then took to vodaworld midrand, it was booked in for repair then a week later I received an sms stating that my handset is ready for collection at vodaworld. I drove there only to find that my phone is aparently misplaced and was promised that it would be couriered to me. 3 weeks later, I still dnt have phone, tried to call all vodacom help centers, repair centers, online chats, e mailed vodaworld, called bytes repair center. And still no 1 was able to help or locate my phone yet Im stuck with a R15k worth of contract to pay. Im left helpless with no phone and a huge contract to pay. the only response i get is that they are still investigating while I am paying for services that I'm not using. After using vodacom contracts for over 6yrs upgrading from contract to contract on the same no