No custoer care / service.

On Monday afternoon at approximately 15h45 the data speeds dropped to kb per second, which I normally get, on average 30 - 60 mbps on my Wi-Fi modem and 100 - 180 mbps on my phone. I contacted the rest of the people in our little town via WhatsApp (I have a spare MTN sim for emergencies), and most had problems with Vodacom and Rain data speeds. By Tuesday this speeds has not improved. As this happens on odd occasions, I waited until Tuesday morning to see f it had improved. It did not, so I logged the call with the Red call centre (***). They rest the modem and my phone, but no improvement. They said it will be escalated. Well, I called on Thursday and they have passed it onto the Networks team, which could take 7 working days to respond. Really, and I still have to pay even though I have no service? If they start giving credits for when they are down, then maybe there will be a better response, as it will hurt their pocket, the only manner to get service in this third world country of ours. Where is the priority when the entire town is down?????