NO Cusotmer service

Yet again same issues with vodacom why lord oh why do this people do this. I pay them on time Ive never had any DD issues not paying them why are they treating there customers like this.

All my complaints are about the same issue and thank you lord my contract is coming to an end.

I’ve called there contact centre this morning and they cold transferred me from Department to Department I had to explain myself like a parrot.

Vodacom is once again billing me again for insurance that should not be billed they stopped billing me for it now they are billing again.

Once again I did not get any help they told me to sort it out myself and refuse me to speak to a manager I spoke to Angi who adv. me that her manager is not there and that there is no supervisors she told me will get someone to call me back she did not know who but someone will call me back.

This kind of service is appalling do they understand the meaning of Customer Service.

I want a REFUND not a credit for the amounts that was debited from my account.

they also gave me a 200MG a month for 12 months for the inconvenience they have caused but this was cancelled.

I also want my direct debit cancelled immediately and I want to be compensated for my time and effort and stress Vodacom has caused me.

and 200Megs are not enough I will escalate this matter if this is not sorted and will then have to log a new complaint with ICASA regarding this.

because I’m not able to answer my phone at work I would like an email send to the registered email on the account.

I would like this sorted ASAP and await the funds in my account.