No credit note! FULL CASH REFUND PLEASE

An amount of R2900 was deducted from my bank account, this was in lieu of a migration fee that I was told both telephonically and via sms confirmation was waivered.<br> Saturday 30 January I called and was informed that the waivered migration fee would reflect on my invoice but would not be deducted.<br> Tuesday 01 March 2016, when my debit order was deducted the amount of R2900 was indeed deducted from my account!! I called and was informed that processes would be put in place to escalate the request to refund the money into my account.<br> Thapelo Milo from Cape Town has been looking at it - and calling me to find out if I have received feedback.<br> I received SMS's on Tuesday 01 March from Wilson Sithole, saying a credit has been requested. No further communication was received from him.<br> I managed to get hold of Bradley Wilson on Wednesday - apparently a manager in JHB, he has yet to call me with feedback.<br> This morning, 04 March 2016 I received an SMS confirming that a credit note for my account has been processed, this for an amount of R 2575 (excl VAT). I DO NOT WANT A CREDIT NOTE, I WANT A REFUND AND I WANT IT FOR THE FULL EXCESS AMOUNT THAT WAS DEDUCTED OF R 2900!!!