AJ
Angela J

1 reviews | Active since Feb 2017

08 Feb 2017, 12:56

NO CREDIT GIVEN

<p>Vodacom utterly appaling service and uneducated call centre consultants leave me with a bitter taste in my mouth. The erroneously billed me for my one gig data for four consecutive months last year and i still fighting for my credit some six months later. They once again debitted my account for the full amouny owing without deducting the creidt owing which was over R800! and therefore put my cheque account in overdraft. I reversed the debit order and made payment of the balance on the 2 February via online banking and provided them with the proof of payment. Today i got an sms to say my accoumnt is in arrears. No one gives you feedback on your matters, their service is utterly appaling and they are very quick to take you money but not reimburse you for mone they took from you! Am utterly disgusted and disappointed to be treated in such a fashion.</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply08 Feb 2017, 13:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AJ
Angela J's update08 Feb 2017, 13:29
Reviewer Update

Hopefully this will be true as i have been promised on numerous occasions that Vodacom would provide me with feedback and phone m. Kindly make sure you ahve all necessary information in place together with knowledge on the credit owing and the history before you waste my time further with your *********** staff

Vodacom
Vodacom's reply22 Feb 2017, 13:34
Official

As per our sms communication, this query has been resolved.

Regards,

R. Maart