LN
Lorraine N
1 reviews | Active since Sept 2016
18 Sept 2020, 08:22
No Credit Bureaus Update as promised
My vodacom account was handed over to VVM and the account was settled through a settlement discount, i then received a clearance letter 20 July 2020. I then contacted Vodacom and was advised that a settlement letter and update to all credit bureas. Then i received a letter from vodacom dated 2 SEptember 2020. When i check on Compuscan, nothing has been updated and the letter stated that it will take 7 working days to update. Please kindly advise further.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
18 Sept 2020, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2020, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team