No credit allocated

Item: Vodacom
Rating: 1
Author: Candice R

Terrible Customer Service by Vodacom. It's has taken more than 2 month's for a credit to be allocated to my account as a result of a mistake made by Vodacom. I have followed up Multiple times with the call center with no success and also being shunned from pillar to post with no result. I had to get vodacom cresta involved. But. Still. No. JOY.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 May 2019, 19:28

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 May 2019, 19:28

Official

Vodacom's replyOfficial

13 May 2019, 11:12

Dear Candice

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply13 May 2019, 11:12

Official