JM
Joani M
1 reviews | Active since Jun 2012
02 Oct 2025, 08:07
No coverage in Vierfontein!!!!!!!!!!?????????????????????
I honestly don’t understand what is going on with Vodacom in Vierfontein anymore.???? I have been complaining about this over and over, yet nothing is getting fixed! How long does it actually take to resolve an issue???? This morning the signal is completely dead and I can’t even make a simple phone call! The internet speed is like 1mbs and I cant even load a web page.
Right now, I’m being forced to use a Cell C prepaid SIM in my modem just to get online, and it’s costing me a fortune by the hour. Last week, Amber phoned me and promised she would follow up and get back to me, but I have heard absolutely nothing since.
How is it even possible that the signal is just gone like this? This is beyond unacceptable.
Helpful (0)
Replies (12)0
Replies (12)
Vodacom's replyOfficial
02 Oct 2025, 10:14Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2025, 10:14
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
JM
Joani M's updateReviewer Update
02 Oct 2025, 10:17A consultant cant get in touch with me unless they email... There is NO network and I cannot receive or make ANY Calls.
JM
Joani M's update02 Oct 2025, 10:17
Reviewer Update
A consultant cant get in touch with me unless they email... There is NO network and I cannot receive or make ANY Calls.
Vodacom's replyOfficial
02 Oct 2025, 13:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2025, 13:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
JM
Joani M's updateReviewer Update
03 Oct 2025, 10:08Hi there,
I see the ticket has been closed. The network has been restored, however it is constantly disconnection. Please open the ticket again. It is not fixed. What is the update from Amber?
I see the ticket has been closed. The network has been restored, however it is constantly disconnection. Please open the ticket again. It is not fixed. What is the update from Amber?
JM
Joani M's update03 Oct 2025, 10:08
Reviewer Update
Hi there,
I see the ticket has been closed. The network has been restored, however it is constantly disconnection. Please open the ticket again. It is not fixed. What is the update from Amber?
I see the ticket has been closed. The network has been restored, however it is constantly disconnection. Please open the ticket again. It is not fixed. What is the update from Amber?
JM
Joani M's updateReviewer Update
03 Oct 2025, 10:09disconnecting*
JM
Joani M's update03 Oct 2025, 10:09
Reviewer Update
disconnecting*
JM
Joani M's updateReviewer Update
05 Oct 2025, 14:28Amber did call me and explained that the reason I am having a disconnection issue is that I have a 100mbs home line which is apparently not covered in this area. She suggested that I now cancel this line and then take out a new contract with a 10, 20,30 or 50 mbs line. So now I have to start a 3 year contract from start??? And then sit with a nother 3 years with this drama. I actually went to all my neighbours who has 10 and 20mbs lines and they confirmed that they are experiencing the exact same issue as me. So now I am confused as to what their issue may be as I was told I am having an issue due to it being a 100mbs line. In any event the issue is not with the internet specifically and I have to tell that story 100 times over and over. When the internet drops, the whole network drops.... even when I make a phone call. Anyways per Amber a technicial will apparently do an onsite visit. So I am waiting for that now...
JM
Joani M's update05 Oct 2025, 14:28
Reviewer Update
Amber did call me and explained that the reason I am having a disconnection issue is that I have a 100mbs home line which is apparently not covered in this area. She suggested that I now cancel this line and then take out a new contract with a 10, 20,30 or 50 mbs line. So now I have to start a 3 year contract from start??? And then sit with a nother 3 years with this drama. I actually went to all my neighbours who has 10 and 20mbs lines and they confirmed that they are experiencing the exact same issue as me. So now I am confused as to what their issue may be as I was told I am having an issue due to it being a 100mbs line. In any event the issue is not with the internet specifically and I have to tell that story 100 times over and over. When the internet drops, the whole network drops.... even when I make a phone call. Anyways per Amber a technicial will apparently do an onsite visit. So I am waiting for that now...
Vodacom's replyOfficial
06 Oct 2025, 20:52Hi Joani ,
Thank you for sharing your experience with us.
We understand how frustrating it must be to face ongoing disconnection issues, especially when it affects both your internet and mobile services.
We appreciate you taking the time to speak with Amber and for highlighting the concerns raised by your neighbours. Your feedback is valuable, and it’s clear that the issue may extend beyond just line speed compatibility.
As mentioned, a technician has been scheduled for an onsite visit to assess the situation more thoroughly.
We hope this will provide clarity and lead to a lasting resolution.
Thank you for your patience—we’re committed to getting this sorted for you.
Kind regards,
Vodacom Consumer Website Team
Thank you for sharing your experience with us.
We understand how frustrating it must be to face ongoing disconnection issues, especially when it affects both your internet and mobile services.
We appreciate you taking the time to speak with Amber and for highlighting the concerns raised by your neighbours. Your feedback is valuable, and it’s clear that the issue may extend beyond just line speed compatibility.
As mentioned, a technician has been scheduled for an onsite visit to assess the situation more thoroughly.
We hope this will provide clarity and lead to a lasting resolution.
Thank you for your patience—we’re committed to getting this sorted for you.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2025, 20:52
Official
Hi Joani ,
Thank you for sharing your experience with us.
We understand how frustrating it must be to face ongoing disconnection issues, especially when it affects both your internet and mobile services.
We appreciate you taking the time to speak with Amber and for highlighting the concerns raised by your neighbours. Your feedback is valuable, and it’s clear that the issue may extend beyond just line speed compatibility.
As mentioned, a technician has been scheduled for an onsite visit to assess the situation more thoroughly.
We hope this will provide clarity and lead to a lasting resolution.
Thank you for your patience—we’re committed to getting this sorted for you.
Kind regards,
Vodacom Consumer Website Team
Thank you for sharing your experience with us.
We understand how frustrating it must be to face ongoing disconnection issues, especially when it affects both your internet and mobile services.
We appreciate you taking the time to speak with Amber and for highlighting the concerns raised by your neighbours. Your feedback is valuable, and it’s clear that the issue may extend beyond just line speed compatibility.
As mentioned, a technician has been scheduled for an onsite visit to assess the situation more thoroughly.
We hope this will provide clarity and lead to a lasting resolution.
Thank you for your patience—we’re committed to getting this sorted for you.
Kind regards,
Vodacom Consumer Website Team
Best regards,
JM
Joani M's updateReviewer Update
09 Oct 2025, 20:58Hello thank you. Do you perhaps know when the technician will be onsite?
JM
Joani M's update09 Oct 2025, 20:58
Reviewer Update
Hello thank you. Do you perhaps know when the technician will be onsite?
Vodacom's replyOfficial
12 Oct 2025, 07:52 Hi Joani,
Thank you for your patience.
At this stage, we don’t have an estimated time of arrival for the technician’s visit to your site.
We understand the urgency and hope for a swift resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your patience.
At this stage, we don’t have an estimated time of arrival for the technician’s visit to your site.
We understand the urgency and hope for a swift resolution.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2025, 07:52
Official
Hi Joani,
Thank you for your patience.
At this stage, we don’t have an estimated time of arrival for the technician’s visit to your site.
We understand the urgency and hope for a swift resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your patience.
At this stage, we don’t have an estimated time of arrival for the technician’s visit to your site.
We understand the urgency and hope for a swift resolution.
Kind regards,
Vodacom Consumer Website Team
Best regards,
JM
Joani M's updateReviewer Update
12 Oct 2025, 08:03I don't understand how you cannot give me a time? So this means nobody is working on this issue?? This constant disconnection issue is unacceptable? So why must I pay for this each month? Can you please ask Amber to call me with an update.
JM
Joani M's update12 Oct 2025, 08:03
Reviewer Update
I don't understand how you cannot give me a time? So this means nobody is working on this issue?? This constant disconnection issue is unacceptable? So why must I pay for this each month? Can you please ask Amber to call me with an update.
JM
Joani M's updateReviewer Update
22 Oct 2025, 16:11Any updates???
JM
Joani M's update22 Oct 2025, 16:11
Reviewer Update
Any updates???
Vodacom's replyOfficial
23 Oct 2025, 11:08Dear Joani,
Thank you for reaching out and sharing your concerns with us.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2025, 11:08
Official
Dear Joani,
Thank you for reaching out and sharing your concerns with us.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,