WK
Willem K

1 reviews | Active since Jun 2016

23 Jul 2019, 12:39

No coverage in many areas on the Atlantic seaboard and southern suburbs of Cape Town

Vodacom does not offer adequate coverage for users - even in the big cities like Cape Town. Our family has been struggling for many years to use our mobile devices at our home in Overkloof, Hout Bay. The residents of our area have been complaining for many years. Vodacom simply ignores the plight of it's customers. I brought the problem to their attention in June 2016. Loyiso the technician visited our property on 4/7/2016 and confirmed the poor signal strength (Ref INC***). Desire called on 13/7/16 to inform us Vodacom will install a booster box but nothing was in stock at the time. They never followed up to fulfill the promise. On 9 May 2019 I tried again to have the problem resolved. After many calls and e-mails (see Authentication Response ***~3NNU) I have once again only promises to show for my efforts. Be aware when you consider Vodacom as a service provider. They are high on promises but low on delivery.

0
Replies (3)
Vodacom
Vodacom's reply23 Jul 2019, 12:42
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
WK
Willem K's update23 Jul 2019, 17:13
Reviewer Update
This is the standard automated reply. Simply confirmation of a company that does not care about customers.
Vodacom
Vodacom's reply05 Aug 2019, 09:30
Official
Dear Customer
 
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.