TS
Theo S
1 reviews | Active since May 2024
05 May 2024, 15:09
No costumer care or support
I have a fibre connection with Vodacom that recently got upgraded to 400 Mbps. But for the past 2 weeks, it doesn't go higher than 40 Mbps. I've logged multiple tickets with them and they conveniently just close them after a couple of days without fixing the issue.
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Replies (2)
Vodacom's replyOfficial
06 May 2024, 07:54 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TS
Theo S's updateReviewer Update
08 Jun 2024, 14:31Again slow speed, really? With an open Service request for 2 days already? Do you actually have people looking at and tending to these service requests?
I’m not looking for people to try and phone me, just fix it and keep it where it should be, more often than not my fibre line is less than 40 when it’s supposed to be 400! That’s less than 10% of what it should be, btw.
I’m not looking for people to try and phone me, just fix it and keep it where it should be, more often than not my fibre line is less than 40 when it’s supposed to be 400! That’s less than 10% of what it should be, btw.
TS
Theo S's update08 Jun 2024, 14:31
Reviewer Update
Again slow speed, really? With an open Service request for 2 days already? Do you actually have people looking at and tending to these service requests?
I’m not looking for people to try and phone me, just fix it and keep it where it should be, more often than not my fibre line is less than 40 when it’s supposed to be 400! That’s less than 10% of what it should be, btw.
I’m not looking for people to try and phone me, just fix it and keep it where it should be, more often than not my fibre line is less than 40 when it’s supposed to be 400! That’s less than 10% of what it should be, btw.