No correspondence - Retention Department

I am writing to follow up on my prior correspondence with the retention department dated June 30th concerning the matching of an FNB mobile deal. During that conversation, I was informed that I would receive a return call; however, I have yet to receive any service or feedback regarding this matter.

As a loyal Vodacom customer for 18 years, I find the absence of response to be quite disappointing. I would be grateful if a representative from your team could reach out to me to discuss this issue further on ***

Dominic Subroyen