1 reviews | Active since Jul 2016

24 Jun 2023, 18:31

NO CORRESPONDENCE

First I struggled to get my card machine. Took them weeks to deliver it.

I have now had the Kwika for 6 months and suddenly my merchant number no longer exists and my card machine is not working. Code 3 error. What is the point of this machine then?

I have emailed them… no response from 20th June. Sending them a message on Facebook will just give you an automated response saying you should email them on a different email address from their website or whatsapp them. No answer on whatsapp. Was emailed back in the morning of 23rd June that it was escalated to the correct department. It is still not resolved. The machine is still not working.

Vodapay you can come fetch your machine and refund me the money I paid for it because I am not going to wait around every time I have this sort of issue for a response!!

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2023, 15:54
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team