MS
Marc S

1 reviews | Active since Dec 2010

04 Oct 2017, 09:31

No correct respose from consultants

REF I- ********** ********** tis refers to my two data contracts with Vodacom @ 500MB each. I called Vodacom on Friday 29.09.2017 with an unrelated matter only to receive an sms later that evening stating that my two 500MB have been "upgraded" i.e. the contract extended for 24 months with my asking for it or my consent. I called them again on Saturday 30.09.2017 to cancel this ******** contract extension and the consultant asked the consultant to convert these contracts to prepaid instead. I was told that the contracts will be prepaid that same day and I will also retain my data that was on the card. Come Monday 02.10.2017 the contracts are still the same nothing has changed, call again same promises made. Tuesday 03.10.2017 nothing has changed call again this time consultant manages to chnge ONE number to prepaid and the data I had from the previous month some 400MB is gone, the one number still nothing been done still on contract today 05.10.2017. I am now tired of calling Vodacom on a daily basis please call me and get this done properly and return my data that was on my card at the end of September 2017. This is ********.

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2017, 09:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team