MH
Michele H
1 reviews | Active since Aug 2012
12 Nov 2025, 15:42
No control over charges on debit orders
I have received a charge on my invoice from Vodacom which I have no control over for something called Baseplay Max. Firstly I have never subscribed to this and secondly have no idea what it is. Even gong into Vodacom at Winnie Mandela Precinct in October to query this, Vodacom charges me again in November. To me this is *****!
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Vodacom's replyOfficial
13 Nov 2025, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2025, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team