GV
Gillian V
1 reviews | Active since Oct 2016
24 Nov 2021, 09:43
No contract with Vodacom
My husband took out a contract with Vodacom for our daughters about 5 years ago. He has tried many times to cancel the contract. He was told by the shop assistants at Vodacom that he can only cancel the contract by phoning Vodacom, which he has done numerous times. He is still being billed for these two contracts. In fact, whilst trying to cancel these contracts the agents refuse to cancel the contracts. Can Vodacom please help solve this dilemma?
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Vodacom's replyOfficial
24 Nov 2021, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2021, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GV
Gillian V's updateReviewer Update
24 Nov 2021, 11:00Thank you very much for the immediate feedback Vodacom. I await the call from your consultant to assist with the cancellation of these contracts.
GV
Gillian V's update24 Nov 2021, 11:00
Reviewer Update
Thank you very much for the immediate feedback Vodacom. I await the call from your consultant to assist with the cancellation of these contracts.