1 reviews | Active since Mar 2009
No contract CANCELLED by Vodacom
I will keep making this post until I get a response in mail and call and also my billing invoice and itemised billing since 2015
I have been fighting a battle to get an invoice from Vodacom and a contract since 2016 that I signed up for telepathically.
I received an Iphone 6s and a Vodacom SIM. Moths later I skipped /missed a payment and was disconnected! I have been trying to get my contract and billing invoice from Vodacom for Over 2 years now!
So what the hell happened here?
I have yet another company that has send me legal notices and threats.
Vodacom still has not met my demands and I am still going to refuse to pay Vodacom until I get proof of what I have to pay Vodacom and need to speak to someone that will deal with me directly as a human!
2 years later and I still have not yet receive a call or a mail I have made hundreds of calls and sent mails to Vodacom to get my account information with no luck yet I am getting treats to pay money to Vodacom... with no proof! each legal entity has a different figure and when I do the calculations they do not end up being the same from each legal entity.
I refuse to pay until I get someone from Vocacom to show me an invoice and a billing breakdown since the day I signed up with Vodacom then we can talk about the payments, until them I will not pay a cent towards Vodacom as I have a legal right to pay for a service and when I can see!
I am also going to end up paying for services that I was unable to use after Vodacom disconnected me! That is unfair and I need this to be rectified or dealt with correctly and in a professional fashion!
I want to get my name off ITC and it has been a nightmare that Vodacom has kept me in! Vodacom is Freddy Krueger!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
