NO CONTRACT BUT MONIES DEDUCTED FROM MY ACCOUNT

Money has been deducted from my saving account even though i do not have a contract with Vodacom. Got there 'CUSTOMER CARE NR '' what a joke , took for ever as I do not have a vodacom cell nr . After a very lenghty wait and many different try eventually I got in contact with a 'HUMAN BEING ' hooray . Only to be told that another company has this account and even though MY money is going into there account , I must contact this company Elite Mobile on *** that does not answer there phone for them to send them a cancellation !!This is not acceptable .