LP
Lucia P

1 reviews | Active since Aug 2017

01 Aug 2017, 13:07

No Contact, No callback , struggling to reach Vodacom

<p>i have been trying to call vodacom for 2 months now, i work in a call centre as well and cannot forever be holding on a call, there are no email addresses to contact them , no chat option anymore and when you request a call back you are ignored and no one calls you back.</p> <p> </p> <p>I wanted to confirm my contracts upgrade or end date and i dont get time to go into stores during the week.</p> <p> </p> <p>What is up with these mobile comapnies tho, i am forever struggling with them if its not Cell C then its Vodacom ... can we not get some proper service ???????????????</p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2017, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Aug 2017, 07:39
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM