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oosthuizenlouis O

1 reviews | Active since Jul 2017

21 Jul 2017, 09:14

No contact from Vodacom but still handed over

<p>My account was taken over when Autopage closed. Since then I recieved no invoices, calls, emails or any other corespondance from Vodacom and the number was also not active anymore. A year later I was contacted by Creditworx on behalf of Vodacom to pay my outstanding balance which I was not aware off. Now I'm being harassed by this company and need to pay legal fees which would not have been nessesary if Vodacom contacted me directly.</p>

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Replies (3)
Vodacom
Vodacom's reply21 Jul 2017, 09:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jul 2017, 11:37
Official

Dear Mr Oosthuizen,

As discussed, your query has been addressed.

Thank you for taking my call.

Regards,

UW

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oosthuizenlouis O's update24 Jul 2017, 14:40
Reviewer Update

Vodacom's response is that it is not their problem and I should resove it with the colletion agency. Funny thing is Vodacom will be very gratefull for the money paid to them..............