No contact from Vodacom

<p>More than a month ago, my phone fell into water. The same day, I took the phone to Vodacom Canal Walk. Days passed by and I haven't received any contact from Vodacom. I decided to go to the shop myself, only to find out that someone had called me ONCE and never again, when they didn't manage to get hold of me.</p> <p> </p> <p>At the shop, the consultant informed me that my phone (only 3 month or so old) was unable to be repaired. When I asked for a detailed explanation, she was unable to provide me with add information as the technician did not support the decision with relevant evidence. The constant informed me that usually photos are taken and detailed information is provided to the customer. This however was not the case. I had received absolutely NO information or evidence as to why my phone was unable to be repaired.</p> <p> </p> <p>I then asked the consultant to gather all the missing information for me and contact me once it was available. A week had gone by and still no word.</p> <p> </p> <p>I am staying my case for the following reasons:</p> <p>1. Only one attempt has been made for me to be contacted wrt my phone. After that, nothing! </p> <p>2. The technician did not follow protocol in providing me, the client, with information as to why my phone was not able to be repaired.</p> <p>3. This phone has only been upgraded 3 or so months before this accident. As a result, my contract is continuing, while I have to use another phone - and still not having received any word from Vodacom. </p> <p> </p> <p>I find this lack of professionalism to be extremely frustrating. I have been a loyal, paying customer for years. As a result of this treatment, I have also denied a promotional package that has been offered to me telephonically for the Vodafone Smart Tab for R129 @ month. I refused this offer because of Vodacom's response to my current experience. </p> <p> </p> <p>I do hope that someone will make contact with me by the end of the working day this Thursday! </p> <p> </p> <p>Regards</p> <p>Heidi </p>