No contact from consultant despite public response.

I think they have lost the plot. Do they know what a customer is? I posted a complaint, on behalf of their customer, the account holder and was, as usual fobbed up with a public response saying one of our consultants will be in touch. Really? What year would that be? Once Vodacom have *****ulently deducted another few grand? No excuse, I provided his phone number and his account number. But still, you ignored it. I see you tell everyone they will be contacted but judging by the number of appalling reviews, you are not keeping up with it.. Your public response should tell your customer base what you are actually doing to prevent the ****.