EJ
Elske J

1 reviews | Active since Sept 2014

20 Feb 2017, 13:42

No contact/ follow-up received from Vodacom

<p>I received a call from Vodacom last week saying that I'm eligible for an upgrade. I asked to receive a confirmation email or SMS - received nothing. I tweeted and tried to get in contact, yet NO reply. Very frustrating having to deal with this. </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Feb 2017, 12:56
Official

As per telephonic discussion,feedback provided.

Regards

FM