No contact details to help the hearing impaired

My phone is not working properly so I can't get past your stupid voice prompt menu. Why is your email virtually impossible to find. It gives your customers one option of contacting you. Most customer service have Email, Calls, Live Chat and even Fax. I sent a "call me" using your website and no reply. Its been frustrating as I get automated calls from you everyday but contacting you back is like the hardest thing to do. Cant communicate with a telecommunications company. What a joke! Call me ASAP!