No contact despite promised callback

I registered a complaint via Hello Peter some 3 weeks ago. Vodacom responded by saying that an agent will contact me within 48 hours. Needless to say, now 3 weeks later, i am still waiting for the promised call. Although i requested cancellation of my contract on 2nd November 2023 to CIC Documents, Vodacom still chose to debit my account on 10th, 11th and 14th November 2022!!!!! Please rectify this immediately. Your service is pathetic to say the least!!!!!