No contact and customer service at all. 3 Weeks and all I got told when I CALLED IN, is "Our team cant help"

<p>It has been close to three weeks since I assisted my girlfriend to take up a contract Online. Initially she was contacted and told the phone she wanted was out of stock. She then requested a different one. No one from Vodacom bothered contacting her to follow up. I called in last week Tuesday to the Online team, 4 times, the first I told them to contact her directly to which they did and then told her sorry her deal expired !!! HOWS PATHETIC CAN VODACOM BE? SHE REQUESTED THIS OVER A WEEK PRIOR TO THAT! I proceeded to call in again to which I spoke to a manager (Kimberly), she informed me that the deals change on the 7th of every month. The 7th was the day I called in because VODACOM FAILED TO CONTACT us to complete the take up and the deal has subsequently gone up in price. I was further informed by the manager that they have no control over this and they do not contact clients, if so, what is the purpose of their team, and that I must email ********** as they will be able to rectify the issue and potentially honour the deal that was made. I proceeded to email them, I got a ticket confirmation as well. THIS IS SUCH UNFAIR TREATMENT OF CLIENTS AND POTENTIAL CLIENTS AS IF VODACOM CANNOT HONOUR THEIR DEALS IT SEEMS THAT THEY JUST DISREGARD OUR REQUESTS. I received a ticket confirmation 2 days ago, and suddenly today got a follow up email confirming that the ticket is now closed yet no one has even bothered to contact us. HOW IS THIS POSSIBLE?!!!</p>