No Contact After Previous Complaint on This Website

1. No one has gotten back to me about my Fibre complaint on this website. It has been about a week since my complaint.

2. I phoned Vodacom customer care because I can send SMSes after a SIM swap but cannot make phone calls. I spent eleven minutes struggling to speak to one of your agents over a bad line on Vodacom's side and listening to children shouting non-stop in the background. My problem has not been resolved. The agent has said she will phone me back. That does not excuse the noise in the background and the terrible line on Vodacom's side.

What is Vodacom going to do this time? Promise again that someone will contact me to sort out the issues but then never actually speak to me?