No contact after 3 weeks after a promised 1-3 day turnaround!

Pathetic service! To cut a long story short I went into a Vodacom shop to upgrade my own phone (done) and get 2 phone contracts for my children. After 2 hrs the consultant could not help me as he could not get the same deal as offered online and advised me to apply for the contracts there which I did. The 1st contract request went through fine and was approved and we have the phone for daughter 1. the second request was declined as Vodacom cannot do a credit check twice within 3 months (!) due to a business rule on their system. I was advised to do a declined application review and attach all my needed documentation (which I did) and got a ref number. That was 3 weeks ago. I was supposed to have someone contact me within 3 days and after numerous emails and telephone calls to various Vodacom contact and sales centres for assistance/escalation have got exactly nowhere! No contact from anyone received and you cannot speak to anyone in that department - how on earth can this be customer service? Pathetic...shame on you Vodacom!