No contact

Ive booked my phone in for repairs due to the fact that vodacom insurance refused to repair my phone as i used the other contract number of vodacom in that phone. Its been more than a month i havent received no update regarding my phone i visited the store in n1 city several times but they tell me to wait as it can take a month to be repaired and i should wait on an sms. I did not receive a job number. When i phoned the repair department they told me that the phone was send to n1 city that was last monday when i went to the branch yesterday i was told they did not receive it.