No Consumer Rights at Vodacom!!!!!

After more than a decade Vodacom you lost my support and business today. Having several contracts with your company and spending R1000's of rands monthly that is all coming to an end. I will proclaim from the roof tops to everyone i know that VODACOM is in the business of misrepresentation, unfair and ********* practise. I purchased an upgrade phone Samsung Galaxy Flip from Vodacom Three Rivers on 17/09/2021 after the consultant advised me that this was the best phone matched for me. I however with shock found that the battery last 2hours. As a career driven woman, a mother, a breadwinner, a go-getter i need a phone that is practical and usable. I returned to the said store in less than 24hours with box in hand. The representative refused to cancell this contract despite I informing her that I was willing to spend even more on a phone that suited my needs. I contacted the Vodacom Head Office and they told me that the store had to exchange the phone immediately, however clearly Vodacom is a divided house as no such exchange occured. Now i am stuck in a contract without a phone and a service provider that cares little to nothing about my individual needs! Vodacom is only there for the money, not for their clients

I was contacted on 20 September by Vodacom, they apologized and promise to provide me feedback on 23 September 2021, as to date not a single word! I will be billed for this new contract starting on 1 October 2021 whereas i dont even have a phone on my possession!

This is so PATHETIC! PLEASE STAY AWAY FROM VODACOM! Cosnumers has no rights with Vodacom!