No constructive feedback

Good day <br> <br> i have returned back my phone to the repair centre as the phone wasn't fixed properly <br> instead of my phone being fixed it was damaged <br> <br> The phone gave me the following problems<br> <br> 1.When I'm on call the screen goes black and I'm unable to view the screen this caused that my airtime being charged unnecessarily as I couldn't hung up<br> 2. the phone is over heating<br> 3.The phone lost network completely even Vodacom SOUTHGATE couldn't retrieve the network coverage<br> 4.The phone wasn't closed properly <br> On the 27.01.2016 I returned back my phone to repair centre in sandton and I was told of turn around time of 7-10 day <br> <br> I called them on the 04.02.2016 and I spoke to a lady by the name of phindile who kept me on hold while she was confirming with her colleague when will my phone be fixed<br> <br> She later gave the phone to Lebohang when I asked her no to communicate with me in Zulu as I'm not Zulu speaking I found this being very rude on her part<br> <br> Lebohang then told me that I will get feedback by 14 working day <br> She also advised that the phone is back at the manufacturer.<br> I only received communication that my phone is at the advance repairs not that its has been send to the manufacture <br>