No constructive feedback

good day <br> I still haven't been given explanation why was your consultant so rude and why am I request to pay R600 for excess <br> <br> nothing was communicated to me in writing of t what will be fix and how much it will cost<br> <br> and hope that my information is not erased from my phone , cause that wasn't advised to me that it will be erased <br> <br> i have sent an email to Mr October on the 09th November till today and he has responded to my email <br> <br> kindly provide feed back with in an hour before i fill in the Telecommunication Ombudsman complaint form