AS
Anthony S

1 reviews | Active since Jan 2018

09 Mar 2021, 09:40

No Consideration

I bought a contract at Game South Gate for 2 Alcatel Tablets priced at R99 per month, these tablets are for my kids. I contacted on 082135 on 09.03.2021 due to a Billing Query which was resolved. I asked the consultant to make sure that only R99 is taken every month because I had a bad experience with contracts in the past. I humbly requested that the contract be capped on the R99 as I don't want to have additional out of bundle fees incurred but I was told that they can only cap it at R50 out of bundle , I can really not deal with this I really need someone to call me to try and resolve this because I know children will exhaust data quickly and go far beyond their limits.

I look forward to a response from the Vodacom complaints Department with a suitable solution on this matter.

Regards Anthony Stevens *** ID ***

0
Replies (2)
Vodacom
Vodacom's reply09 Mar 2021, 10:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Mar 2021, 10:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team