SM
Samantha M
1 reviews | Active since Jan 2024
08 Jan 2024, 15:14
No consent for contract renewal - ****mers
I have been trying to cancel a contract that they renewed without my consent and I am not getting help. Please Vodacom cancel the contract you renewed without my knowledge that is a ****. You keep debiting my acc but no one is able to cancel. I am tired and want out.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Jan 2024, 07:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jan 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SM
Samantha M's updateReviewer Update
18 Jan 2024, 11:07I have received a call from one of your agents on 9 January and said they will investigate and also request call records to confirm what I am complaining about. But to date I haven't heard from you still and my debit order went through, which I do not want. I need this contract cancelled and you are not helping.
SM
Samantha M's update18 Jan 2024, 11:07
Reviewer Update
I have received a call from one of your agents on 9 January and said they will investigate and also request call records to confirm what I am complaining about. But to date I haven't heard from you still and my debit order went through, which I do not want. I need this contract cancelled and you are not helping.