No Consent - Contract Renewal

<p>Poor Service !! Is actually an understatement for what is happening. It is clear that Vodafone is merely in it for the money and have an absolute disregard for what their client needs are. Since day one it has been a battle to speak to someone in the correct department to assist with the cancellation on a non-consented upgrade for an existing contract, we have been send from pillar to post and just NO ONE knows what is the correct procedure or even the right department to speak to. I just want to say to Vodafone you have lost connection with your client base. When a client phones with an issue they are just another number in the queue and gets pushed off as quick as possible. Your staff lack knowledge and what your business or product is about, unfortunately due to this your client not only gets to be frustrated with the lack of service but also feels ****** from the little money they already have. PLEASE GET IN CONTACT WITH ME URGENTLY, EXISTING CONTRACT HAVE BEEN UPGRADED AND UPSELLED WITH ADDITIONAL CONTRACT WITHOUT CONSENT. My wife and I are pensioners and are no longer financially capable to pay the cost related to an contract therefor requested for it to be cancelled, however the consultant clearly noted the gap and took advantage of an elderly couple and upgraded the contract plus upselled another contract which was prepaid and are now being billed for contractually. HOW DOES THIS HAPPEN??? And now that the problem needs to be sorted, no one is able to assist. ANNOYED :( </p> <p> </p>