No connectivity- Vodacom

Day 4 without internet….Called Vodacom this morning again… no update, no news ,no notes on my ticket. They can’t even tell me if a technician has been assigned. Like myself and the other 30 odd owners in this residential estate have all reported the issue and received the same experience. This is truly pathetic. I have spent money over the last 4 days with other service provider just to get internet connection. I do understand that sometimes things break. But 4 days with no feedback… how is this normal??We even got told a technician is on site but our guard said no one came. Vodacom is just lying to the homeowner throwing different excuses but clearly can’t produce any results.