MH
Muzaffer H
1 reviews | Active since May 2021
27 Oct 2021, 14:23
No connectivity for more than 5 days
I have been without data connectivity for the last 5 days. I have contacted Vodacom each day to receive an update as I have not received a single notification to date. However each time I call I am notified by the agent that a ticket has been created and that they would escalate it. Nothing has been done to assist and I urgently require connectivity as I work from home.
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Vodacom's replyOfficial
27 Oct 2021, 20:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2021, 20:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team