No connectivity every month end due to admin issue on Vodacoms side

I am getting sick and tired of calling vodacom every month end for them to fix their information on the system so that I can have access to internet.

I've had a 2 year Vodacom home internet contract that ended last year and took out a new 3 year Vodacom home internet contract. For the last 3 month ends I have been having issues with internet connectivity and their wonderful bot advised me that my account was on hold. I now need to call in every month end and speak to 5 people and answer security questions every damn month end for Vodacom to restore my connection, the agents advise that it may take up to 7 days for the connection to be restored. Why must I pay for 7 days of the contract when I cannot access the service due to an issue on Vodacoms side that they cannot fix? And that too it is up to 7 days EVERY MONTH END?????

Last night I called in and could not be assisted by an agent, I asked to speak to the supervisor and was told that I would be transferred. After waiting for over 10 mins I started asking questions and was told that the supervisor would call me back, I asked for the agents name and she cut the call without giving her name.

Luckily I received a call back from the supervisor Eva and managed to get the agents name, the unhelpful rude agent that does not provide her name us Unathi.

Eva could not assist as well and advised that she will escalate the query and follow up on Monday. I need to wait the entire weekend without access to the home internet that I am paying for??

Please fix this nonsense or cancel your stupid contract. I will not answer that same security questions a million times and still have the same issue a few weeks later.