LH
Lee-Anne Holmes
1 reviews | Active since Aug 2016
08 Dec 2025, 20:50
No connectivity and no resolution for 4 days and counting
No internet for 4 days, Vodacom shows devices connected but all devices buffer constantly. I cannot do research, get kicked out of all sites and meetings due to buffering. Vodacom service is extremely disappointing, pity I have a 24 month fibre contract otherwise I definitely would have cancelled my subscription.
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Replies (2)
Vodacom's replyOfficial
09 Dec 2025, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2025, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LH
Lee-Anne Holmes's updateReviewer Update
09 Dec 2025, 16:19A consultant called me after I called Vodacom help desk and asked for the issue to be escalated. I couldn’t answer my phone at the time of their call and they closed the call citing a successful resolution which is not the case. My new reference SR***. At the moment I am using my phone to hotspot while paying for a fibre service that I am unable to use for the past 5 days.
LH
Lee-Anne Holmes's update09 Dec 2025, 16:19
Reviewer Update
A consultant called me after I called Vodacom help desk and asked for the issue to be escalated. I couldn’t answer my phone at the time of their call and they closed the call citing a successful resolution which is not the case. My new reference SR***. At the moment I am using my phone to hotspot while paying for a fibre service that I am unable to use for the past 5 days.