No connection with no communication

Since I arrived here in EC Whitlesea I have no connection with Vodacom alley numbers including ***. I sent email which they pushed it to TOBI. I called them and they promised to get back to me but never. Well I am canceling my contract and they still send it to TOBI. Its not the first time coming here but having connections troubles is the first time. Vodacom please call me to discuss my cancelation at ***. I can't wait for TOBI while I have no connection. That will Delay cancelation process