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Dawie H

1 reviews | Active since Jun 2016

05 Nov 2020, 09:58

No connection Vodacom fibre

Vodacom fibre. I had very little outages since I purchased Vodacom fibre. Since Saturday 30 October 2020 this changed. When I call the support line an automatic message stated that there are outages across many areas, which I accepted. The situation deteriorated substantially since then, with no connection for most of yesterday; 4 November. This morning 5 November same story. On the 4th I called the support line and was told that there are no issues at Vodacom and was asked to look at my frogfoot connection box. Since this is situated in the roof I decided to leave it and take it up today again if the service is down. Bottom line, no connection! So, will I be billed less for the time I did not have any connection? Despite this the cost in loss of productivity cannot easily be replaced. I am giving you one more chance and then I'll move to Afrihost, my neighbor did not have any downtime.

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Replies (2)
Vodacom
Vodacom's reply05 Nov 2020, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DH
Dawie H's update06 Nov 2020, 12:07
Reviewer Update
I'd like to thank Lance from Vodacom who called me this morning regarding my review. He was very helpful and understanding and pointed me in the right direction if I have the same issues again. Due to the nature of his position he was not in a position and did not have access to the tools to give me specific info so that it can be established if there was any outages on Vodacom's side at the dates and times in question which, if it was not issues Vodacom experienced, I could establish with cer*****y that the problem was somewhere else. Once again, I commend him for the attitude and intellect by which he treated the case.