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Stella N

1 reviews | Active since Sept 2012

27 May 2025, 10:13

No connection to data loaded

I loaded data that would award me 2 5Gigs a day for 3 days. I did not get to connect to my data yesterday at all. I missed my classes online yesterday morning and evening as well as this morning. This is so inconvenient and time consuming having to catch up on lost classes.

0
Replies (3)
Vodacom
Vodacom's reply27 May 2025, 10:19
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

SN
Stella N's update28 May 2025, 15:38
Reviewer Update
It has been 3 days no sign of a refund. It is day 2, no consultant has made any contact with me.

Lady in waiting.
Vodacom
Vodacom's reply28 May 2025, 16:25
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you; however responded via email. Regards Consumer Website Team