NO CONNECTION IN OUR AREA

I have a complaint dating back to March 2017. We have no connection in our area. I was asked to give more numbers of people experiencing the same problem in our area which I did. Couple months passed no feedback with many phone calls and no resolution. First attempt to write to Hello Peter, received a response to let me know a consultant will be in contact with me. To date, 9 months later NO RESPONSE, NO RESOLUTION. I have 4 contracts with Vodacom which is useless to me at this stage. I will have to cancel my contracts but I am told that I will need to pay a premature cancellation penalty. Why should I pay if I receive no service?????? My reference number with Vodacom is 1- ********** ********** . I need some kind of feedback or resolution, either to cancel all 4 contracts and go to another service provider. I am furious and have had enough. My husband also unfortunately has a contract with Vodacom and he is also looking to cancel the contract.