No connection for weeks , no feedback and second time lucky after

pending SR**********53 :we have logged an service request for a broken fibre cable on 10/06/2022 and to date we do not know when a technician from nokia is going to come out, we are not getting any updates the previous time we waited for three weeks and it was not just three weeks of waiting but of fighting at this point it was seem from outside looking in that vodacom is prioritizing new installations over customers that they have signed up already because that is already money in the bag. we work from home we now need aquire additional data, we have kids that need to use for homework and school research I said this the last time i dealt with your office vodacom is the worst service provider i have ever come across. they will tell you your matter has been allocated to someone in their back office but you cannot communicate with that person or its with nokia but you cannot communicate with nokia. =================================== we always have to speak to first line who then have to source feedback from the second line who are the service request owners if i was a small business that re**** on your service we would be talking about 1 month one week of down time with the two incident i logged =================================== even if you escalate to CLO AND CEO level the sluggish approach to customer service still continues that means that it has somewhat became a culture of the organization. =================================== we cannot leave the house and we cannot miss phone calls out of the fear of having to log another service request and wait another month for a technician to be appointed, besides entertainment we use the fibre for work as we work from home and we now have to pay weeks worth of bundles to ensure that we still meet our work obligations. =============================================