No connection for over 2 weeks!!!!

I have been without Fibre since 28 November, with very little help from the call centre. Metrofibre has sent out a technical team to check the lines which are working fine. Vodacom has been advised of the router swap out requirement for over a week and no one has called to expedite that. I call in every day with escalations but no action. The ref is SR***. At this point I am seeking a new service provider.